FAQ
Bitspins
What to do if the deposit did not go through?
We offer wide range of depositing and withdrawal methods at BitSpins.
In case if you experience any issues while depositing with particular method, please check other available payment methods or contact our support team for further assistance.
I have not found the answer to my question here. What should I do?
We will gladly answer all your questions at a convenient time for you. Please contact us via our Live Chat or email: [email protected]
Do you have a license?
All games at bitspins.io are licensed. The casino operates under license number 365/JAZ .
How can I clear my browser cache?
Please click this link in order to learn how to clear your browser cache.
My games are not loading. What should I do?
If you are having problems loading a game, we recommend that you refresh the page and attempt to reload the game. If this action does not solve your problem, please try the following:
- Try loading the game using a different browser (Google Chrome, Opera, Mozilla Firefox, Safari);
- Clear your browser cache and cookies;
- Deactivate your antivirus (Kaspersky, NOD32);
- Disable all VPNs;
- Disable all ad-blocking programs for your browser.
- If the problem persists, please contact our support service.
I forgot my password. What should I do?
You can use the password recovery function. In order to do this, you need to click the “Log in” button and then “Forgot password?”. Enter the email address you provided us during your registration and click “Reset password”. We will send you an email containing a link to reset your login details. Click on the link and enter your password twice in the newly opened window. Click “Save changes” to save your new login details.
How can I withdraw my funds?
In order to withdraw your funds, visit “Withdrawal” tab. Choose your preferred payment system, fill out the required fields, specify the withdrawal amount, and click “Withdraw”.
I want to top up my balance. What should I do?
We offer you two ways to top up your balance: either by clicking the “Deposit” on the main page, or by visiting “My Wallet” and selecting the “Deposit” tab. After that, you may select your preferred payment method, fill out the required fields, specify the deposit amount, and click “Deposit”. Once completed, the deposit will instantly appear in your balance. Please contact our support service if the deposit is not immediately shown in your balance.
What currencies can I use on your website?
You can make deposits and play on bitspins.io website in Euros (EUR), American Dollars (USD), Australian Dollars (AUD), Canadian Dollars (CAD), New Zealand Dollars (NZD), Polish Zloty (PLN), Norwegian Krone (NOK), South African Rand (ZAR), Nigerian Naira (NGN), Kazakh Tenge (KZT), Uzbek Soum (UZS), Icelandic Krone (ISK), Swiss Francs (CHF).
I want to close my account. What should I do?
We are very sorry that you have made the decision to close your account. In order to deactivate your account, we ask you to contact our support service via email at [email protected] or our Live Chat service.
I want to play with bitspins.io. What should I do?
Our casino provides you with the opportunity to play lots of exciting games both in free demo mode and using real money. To play using real money, you need complete a quick registration process on our website and make a deposit. Registration on our website only takes a few seconds. You need to click the “Register” button, enter your username, password and a valid email address. Read the Terms and Conditions of our website and tick the appropriate box. Complete your registration by filling the contact information and clicking the “Register” button. Congratulations! You have successfully registered on bitspins.io!
