Terms and Conditions

CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify these Terms and Conditions as necessary. We will make reasonable efforts to inform players about significant changes via email. However, we recommend that you regularly review this page for any updates or amendments.

ELIGIBILITY

You may only use our website and engage in online gambling if it is permitted by the laws of your country or jurisdiction. It is your responsibility to understand and comply with the relevant gambling laws and regulations. You must be at least 18 years old (or the legal age for online gaming in your jurisdiction) to play. We may request proof of age, and failure to provide it may result in restricted access to the website or suspension of your Player Account.

RESTRICTED COUNTRIES

Residents from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: Albania, Angola, Barbados, Burkina Faso, Cayman Islands, Central African Republic, Côte d'Ivoire, Cuba, Curacao, Democratic Republic of the Congo, Dutch West Indies, Eritrea, Ethiopia, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Haiti, Iran, Iraq, Jamaica, Jersey, Lebanon, Liberia, Libya, Mali, Mauritius, Myanmar, Nicaragua, North Korea, Pakistan, Republic of the Congo, Rwanda, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Uganda, Yemen, Zimbabwe. The Website cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy.

GAME AVAILABILITY

Please be aware that certain games may not be accessible in specific jurisdictions due to the policies set by game providers, which are subject to change.

NetEnt strictly prohibits the supply of NetEnt Casino Games to any entity operating within the jurisdictions listed below, regardless of whether or not the entity possesses licenses for such games. The restricted jurisdictions include: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, and the United States of America

The following territories are not eligible for the offering of any NetEnt Casino Games due to restrictions: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, and Zimbabwe.

In addition to the previously mentioned Blacklisted Territories, certain NetEnt Branded Games have additional restrictions. These restrictions apply to the following territories: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, and the United States of America

Apart from the jurisdictions mentioned in paragraph 2, it is strictly prohibited to offer the Planet of the Apes Video Slot in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.

In addition to the jurisdictions mentioned in paragraph 2, the offering of the Vikings Video Slot is strictly prohibited in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the United States of America.

In addition to the jurisdictions mentioned in paragraph 2, the offering of the Narcos Video Slot is strictly prohibited in the following territories: Indonesia and South Korea.

In addition to the jurisdictions mentioned in paragraph 2, the Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthélemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, and Venezuela.

In addition to the jurisdictions mentioned in paragraph 2, the Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, and Saudi Arabia.

The Universal Monsters collection, including Dracula, Creature from the Black Lagoon, Phantom's Curse, and The Invisible Man, can only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine. However, players from Canada are not eligible to play NYX games.

ACCEPTED CURRENCIES

You can use the following currencies on our website: USD, EUR, NZD, CAD, NOK.

GAME RULES

By accepting these Terms and Conditions, you confirm that you understand and agree to abide by the rules of the games offered on our platform. It is your responsibility to familiarise yourself with the theoretical payout percentage of each game.

DISCLAIMER OF LIABILITY

By accepting these Terms and Conditions, you acknowledge that gambling involves the risk of financial loss. bitspins holds no liability for any potential financial damage that may arise from your use of the website. We are not responsible for any hardware or software malfunctions, internet connectivity issues, or other technical errors that may disrupt your access to the website or gameplay.

In the event of an error in wager confirmation or payment, we reserve the right to cancel affected wagers or rectify the error. If we mistakenly credit your Player Account with funds that do not belong to you, we may deduct the amount from your account balance. Please report any errors or issues to our customer support team immediately.

PRIVACY POLICY

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, storage, and processing of your data as described in the Privacy Policy.

PLAYER ACCOUNT

Each player is permitted to create only one (1) personal account. During the registration process, it is mandatory to provide all necessary information, including a valid email address, which must be verified.

Creating multiple player accounts by a single player may result in the termination of all such accounts and the cancellation of any payouts at the discretion of the Casino. Players are strictly prohibited from granting access to their player account or allowing any third party, including minors, to utilise the website.

Any returns, winnings, or bonuses acquired during the period in which a duplicate account was active may be reclaimed by the Casino. Players are obligated to return any funds that have been withdrawn from the duplicate account upon request.

The website is exclusively intended for personal use and should not be utilised for any commercial profit or gain.

It is the responsibility of each player to maintain and update their account details as necessary.

As part of the KYC (Know Your Customer) procedure, we reserve the right to make a phone call to the number provided in your user account. Failure to comply with this request may result in the temporary termination of the account until it is fully verified. We will make reasonable efforts to contact you regarding the withdrawal of funds. However, if we are unable to reach you (via email or phone) within one (1) month from the date of the withdrawal request, the account will be locked due to failure to complete the KYC procedure.

TERMINATION OF ACCOUNT & ANTI-FRAUD

You may terminate your Player Account at any time by contacting our customer support team. We reserve the right to suspend or terminate your account if we suspect fraudulent or unlawful activity or if you violate these Terms and Conditions.

The Company maintains a rigorous anti-fraud policy and employs a range of anti-fraud tools and techniques. If there are suspicions of fraudulent activities by the player, which may include, but are not limited to:

The Company maintains a stringent anti-fraud policy and employs various measures to detect and prevent fraudulent activities. If a player is suspected of engaging in fraudulent actions, which may include but are not limited to:

• Engaging in collusion with other players
• Developing strategies aimed at unfair winnings
• Committing fraudulent actions against other online casinos or payment providers
• Initiating chargeback transactions with a credit card or denying payments made
• Creating multiple accounts
• Engaging in other forms of cheating
• Declaring bankruptcy in their country of residence

The Company reserves the right to terminate the player's account, as well as suspend and/or cancel any payouts. This decision is made solely at the discretion of the Company, and the player will not receive prior notification or information regarding the reasons for such actions. Furthermore, the Company also reserves the right, and may be obligated, to report the player's fraudulent activities to relevant regulatory bodies.

In the event of a chargeback on the account, the casino maintains the right to:

• Deduct from the player's available balance an amount equal to the funds that were originally present, in order to cover damages and expenses incurred as a result of the chargeback.
• Seek additional compensation for damages and financial losses by contacting the player through the communication methods provided during the registration process (e.g., phone, email, etc.).
• Close the player's personal account and/or nullify any winnings obtained as a direct result of the chargeback or any attempts to perform such an act.

The Casino strictly prohibits any form of advantage play. Any player attempting to exploit casino welcome offers or other promotions acknowledges that the Company retains the right to invalidate bonuses and any associated winnings. This is applicable in cases involving:

• Use of stolen cards
• Chargebacks
• Creation of multiple accounts to gain an advantage from casino promotions
• Provision of incorrect registration information
• Submission of forged documents
• Any other actions that may harm the Casino.

The Casino retains the right, at its absolute discretion and without any obligation to provide a reason or prior notice, to close your Player Account and refund the balance amount, subject to relevant withdrawal charges.

For account verification purposes, the casino management requires documents (such as ID, payment system information, utility bills, etc.) in the Latin alphabet. If a player is unable to provide documents in the specified alphabets, the casino reserves the right to request video verification where the player presents their documents.

If there is suspicion or evidence of manipulation of the casino system, the Casino reserves the right to withhold payments. Legal action will be taken against any user or individual(s) involved in manipulating or attempting to manipulate the casino system. The Casino also reserves the right to terminate and/or modify any games or events offered on the website. If you become aware of any software errors or incompleteness, you agree not to exploit them and promptly report them to the Casino. Failure to fulfil this obligation entitles the Casino to seek full compensation for all costs associated with the error or incompleteness, including any expenses related to the error/incompleteness and the lack of notification.

Before withdrawing funds connected to a deposit, the deposited amount must be wagered three times (player must place bets totaling three times their deposit amount). If multiple deposits are made without any gaming activity, the player must wager the total amount of those deposits before withdrawal. Failure to do so may result in the Casino charging a fee for processing the deposit and withdrawal, at the sole discretion of the Casino.

The Casino is not a financial institution and should not be treated as such. Your account does not accrue interest, and no conversion or exchange services (including fiat-crypto exchange) will be provided at any time.

WITHDRAWALS

The minimum amount required for withdrawal is €20 or an equivalent value. The maximum withdrawal amount is dependent on the chosen payment method. If the requested withdrawal exceeds the limit of a specific payment system, the amount will be paid out in instalments.

To ensure secure transactions, the Casino reserves the right to verify your identity before processing payouts. Refunds or withdrawals may be held temporarily during the identity verification process. Approved transactions are typically processed within 24 hours. If false or incomplete personal data is provided, the withdrawal may be refused, and the Player Account may be terminated. Notification of such actions will be communicated via email. The Casino may also be required to report player actions to relevant regulatory bodies.

Cryptocurrencies are supported for payouts on the website.

When you win using a Deposit Bonus, the maximum withdrawal amount is 10 times the deposited sum.

Our weekly withdrawal limit is set at 4 BTC or equivalent per month.

Our Know Your Customer (KYC) verification process is usually completed within 24 hours. However, in rare cases of a high volume of KYC document submissions, the process may take a maximum of 48 hours.

As part of the KYC procedure, we reserve the right to make a phone call to the number provided in your user account. This phone call may be deemed necessary at our discretion. Account activities may be temporarily suspended until the account is fully verified. We will make reasonable efforts to contact you regarding the withdrawal of funds. However, if we are unable to reach you (via email or phone) within one (1) month from the date of the withdrawal request, the account will be locked due to failure to complete the KYC procedure.

All progressive jackpot wins will be paid out in full.

Please note that the Casino is not a financial institution, and as such, your account will not generate any interest, nor will conversion or exchange services be provided at any time. If the Casino identifies abuse of policies related to exchange transactions or regular cash deposits, the number of permitted withdrawal requests per week may be limited, and payment fees for each processed transaction may be withheld.

REFUND

A refund request will only be eligible if it is made within the initial twenty-four (24) hours of the disputed transaction or within thirty (30) calendar days in cases where unauthorised access to a Player Account is alleged. To request a refund, please contact our support team at [email protected].

Please note that prior to processing a refund, any bonuses and winnings in your balance will be deducted from the calculated refund amount.

The player is responsible for any costs that may arise during the refund procedure.

DORMANT ACCOUNTS

Accounts that remain inactive for a prolonged period of time are considered dormant. An account is deemed dormant if there has been no login or betting activity for a continuous period specified by the Casino, which is typically 12 months.

For dormant accounts, the Casino reserves the right to charge an administrative fee or apply other deductions, which will be deducted from the dormant account balance. The administrative fee amount and the frequency of deductions may vary and are subject to the Casino's policies.

The Casino will make reasonable efforts to contact the account holder before any deductions or fees are applied to the dormant account. If no response is received within a specified timeframe, the Casino reserves the right to close the dormant account.

It is the account holder's responsibility to ensure their account remains active by regularly accessing and utilising the services provided by the Casino.

COMPLAINTS

You are encouraged to reach out to our customer service team as per the instructions provided on the website if you have any complaints concerning our services.

Complaints will be handled by our support department and escalated within the Casino's organisation if the initial response from the support personnel does not resolve the matter immediately. You will receive updates on the status of your complaint to a reasonable extent.

Please note that the Casino acknowledges and addresses complaints initiated by the account holder only. It is strictly prohibited to assign, transfer, hand over, or sell your complaint to any third party.

If the matter is handed over to a third party and not the original account owner, the Casino reserves the right to dismiss the complaint.

In the event of any dispute, you agree that the server logs and records will serve as the final authority in determining the resolution of the claim. You acknowledge that, in the unlikely event of a discrepancy between the result displayed on your screen and the game server, the outcome logged on the game server will prevail. You further acknowledge and agree that our records will be the ultimate authority in determining the terms and conditions of your participation in the relevant online gaming activity and the results thereof.

If we need to contact you regarding such a dispute, we will utilise the contact details provided in your Player Account.

FEES AND TAXES

You are responsible for any applicable fees and taxes on your winnings as per the laws of your jurisdiction.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by and construed in accordance with the laws of Cyprus. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.

If you have any questions or concerns about these Terms and Conditions, please contact our customer support team for assistance. Enjoy your gaming experience at bitspins!

MEDIATION

Any disputes that may arise between you and the Casino, including its successors under general or special title, as a result of these Terms and Conditions or any further agreements and actions related to these Terms and Conditions, shall be exclusively resolved through arbitration in Cyprus, in accordance with the Cyprus Civil Procedure Rules.

Effective from: 05.06.2023

Last updated:  05.06.2023

Version: 1.0